Cancellation Policy – HIPHOP PULSE TV LLC

Last Updated: January 1, 2025

📌 HIPHOP PULSE TV LLC values every client relationship. This Cancellation Policy is designed to be fair and transparent, ensuring both parties understand their rights and obligations when a service or subscription is canceled.

1. General Cancellation Principles

HIPHOP PULSE TV LLC offers both subscription-based services and project-based (one-time) services. The cancellation terms differ based on the type of service engaged. We encourage all clients to review this policy carefully before purchasing.

All cancellation requests must be submitted in writing via email to info@HIPHOPPULSETVLLC.com. Verbal cancellations are not accepted. Cancellations are effective upon written acknowledgment from our team.

2. Subscription Service Cancellations

Our subscription plans (Basic, Standard, and Premium) operate on a monthly or annual billing cycle.

Monthly Subscriptions:

You may cancel your monthly subscription at any time before the next billing date.
Cancellation will take effect at the end of the current billing period. You will continue to receive services until the period ends.
No further charges will be made after the cancellation confirmation is issued.
No partial or pro-rated refunds are issued for the remaining days of the current month.

Annual Subscriptions:

Annual subscriptions may be canceled within 7 days of the initial purchase for a full refund (if no services have commenced).
After 7 days, annual subscriptions canceled before the end of the term may be eligible for a pro-rated credit or refund for the remaining unused months, minus a 15% early termination fee.
Cancellations within the last 30 days of the annual term will not be refunded.

3. Project-Based Service Cancellations

For one-time project engagements (e.g., music video production, brand packages):

Before Work Commences: Full cancellation is permitted. Any deposits paid will be refunded minus a 10% processing and administrative fee.
During Early Production (Less than 25% Complete): A partial refund may be issued based on the work completed. Please refer to our Refund Policy for specific amounts.
During Mid-Production (25%–75% Complete): Cancellation is permitted; however, refunds will be limited and based on the remaining uncompleted work percentage.
Near Completion or Completed (75%–100%): No refund will be issued. All payments made are considered earned and final.

⚠️ Any third-party costs already incurred (platform fees, licensing, ad spend) on your behalf are non-refundable regardless of cancellation timing.

4. How to Cancel – Step-by-Step Process

Send a Written Cancellation Request

Email us at info@HIPHOPPULSETVLLC.com with subject: "Service Cancellation Request." Include your full name, account/order number, and the service you wish to cancel.

Receive Acknowledgment

Our team will acknowledge your cancellation request within 2 business days and confirm the effective cancellation date.

Review & Final Settlement

We'll review any outstanding deliverables, payments, or obligations and provide a final statement of account if applicable.

Cancellation Confirmed

You will receive a formal cancellation confirmation email. Any eligible refunds will be processed within 7–10 business days to your original payment method.

5. Cancellation by HIPHOP PULSE TV LLC

HIPHOP PULSE TV LLC reserves the right to cancel or suspend services under the following circumstances:

Non-payment or repeated late payment of invoices
Violation of our Terms and Conditions or Acceptable Use Policy
Submission of fraudulent, illegal, or harmful content
Abusive, threatening, or disrespectful behavior toward our staff
Circumstances beyond our reasonable control (force majeure)

In cases of cancellation by HIPHOP PULSE TV LLC due to policy violations, no refund will be issued. If cancellation is due to force majeure, we will make reasonable efforts to issue a pro-rated refund for undelivered services.

6. Pausing Services

We understand that circumstances change. Before canceling, you may wish to consider pausing your subscription. Monthly subscribers may request a service pause of up to 60 days once per 12-month period. During the pause, billing is suspended and services are not rendered. Please contact us to discuss pause options and eligibility.

7. Effect of Cancellation

Upon cancellation of services:

Access to ongoing management services (e.g., social media management) will cease on the effective cancellation date
All completed deliverables that have been paid in full remain your property
Any work-in-progress materials may be transferred to you at our discretion
HIPHOP PULSE TV LLC retains the right to archive project files for up to 90 days post-cancellation
You remain responsible for any outstanding balances as of the cancellation date

8. Reinstatement After Cancellation

Clients who have previously canceled may reapply for services at any time. Reinstatement is subject to service availability, current pricing, and a new service agreement. Previous rates and terms are not guaranteed upon reinstatement.

9. Modifications to This Policy

HIPHOP PULSE TV LLC reserves the right to update this Cancellation Policy at any time. Existing clients will be notified of material changes with at least 14 days' notice. Continued use of services after the effective date of changes constitutes acceptance of the revised policy.

10. Contact Us

For all cancellation requests and related inquiries:

Company: HIPHOP PULSE TV LLC
Email: info@HIPHOPPULSETVLLC.com
Phone: +1 656-259-4112
Business Hours: Monday–Saturday, 9AM–6PM EST
Response Time: Within 2 business days