Understand our refund terms and how to request a refund
📌 HIPHOP PULSE TV LLC is committed to delivering high-quality services. This Refund Policy outlines the circumstances under which refunds may be issued, the process for requesting one, and any applicable exceptions.
At HIPHOP PULSE TV LLC, we take pride in the quality of our media production, digital promotion, and brand development services. We work diligently to ensure every client receives exceptional value. However, we understand that there may be circumstances where a refund is warranted, and we have established a fair and transparent policy to address such situations.
The eligibility for a refund depends on the type of service purchased, the stage of service delivery, and the reason for the refund request. The table below provides a general overview:
| Scenario | Refund Status | Amount |
|---|---|---|
| Cancellation within 48 hours of purchase (no work started) | ✅ Eligible | 100% Refund |
| Cancellation within 7 days, minimal work done (<25% complete) | ⚠️ Partial | 50–75% Refund |
| Cancellation after 7 days, work in progress (25–50% complete) | ⚠️ Partial | 25–50% Refund |
| Cancellation after 50% of work is completed | ❌ Not Eligible | No Refund |
| Service not delivered by agreed deadline (our fault) | ✅ Eligible | Full or Partial |
| Monthly subscription — unused current month | ⚠️ Partial | Pro-rated Refund |
| Completed and delivered services | ❌ Not Eligible | No Refund |
For monthly and annual subscription plans:
For one-time project services (e.g., music video production, brand identity packages):
🚫 The following are strictly non-refundable under all circumstances:
To initiate a refund request, please follow these steps:
⚠️ Refund requests submitted more than 30 days after the original purchase date will not be considered, regardless of circumstances.
In the rare event that HIPHOP PULSE TV LLC fails to deliver services as outlined in your service agreement due to reasons within our control, you may be entitled to:
We will work with you in good faith to resolve any service delivery issues promptly and fairly.
We strongly encourage clients to contact us directly before initiating a chargeback with their bank or credit card company. Unauthorized chargebacks may result in suspension of your account and services. We are committed to resolving disputes fairly and encourage open communication.
HIPHOP PULSE TV LLC reserves the right to modify this Refund Policy at any time. Changes will be communicated via email or website notice. Continued use of our services following any changes constitutes your acceptance of the updated policy.
For all refund inquiries and questions: